"ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!"
ITIL Foundations 2011 - 3 days
ITIL Training objectives:
- ITIL training to prepare participants for the Foundation certificate in Service Management.
- To enable participants to articulate the purpose and objectives of Service Management.
- To introduce the concepts and processes of Service Management: a controlled and disciplined approach to the support and delivery of quality services.
- To appreciate how a framework, process and procedures are essential in providing a stable quality service.
- To understand the ITIL processes and procedures needed to deliver effective, quality IT.
- To identify key elements of the eleven ITIL Service Management disciplines.
- To appreciate the crucial role planning plays in delivering Quality IT services.
- To show how essential it is to monitor and measure in order to quantify successful service delivery.
- To understand the crucial role SLA’s play in ensuring both customer and IT supplier understand an organizations business and IT requirements.
During this 3 days course, we’ll combine theory and practical exercises to make sure the participants acquire a thorough insight into the inner workings of ITIL.
Agenda
Planned courses:
Date | Place | Language |
14-15-16 January | Brussels | English |
13-14-15 February | Brussels | English |
6-7-8 March | Brussels | English |
22-23-24 May | Brussels | Dutch |
11-12-13 June | Brussels | French |
15-16-17 July | Brussels | French |
4-5-6 September | Brussels | Dutch |
7-8-9 October | Brussels | English |
13-14-15 November | Brussels | Dutch |
9-10-11 December | Brussels | English |