Trainings

ITIL 4 Strategist - 3 days

Direct, Plan and Improve DPI

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

Key Features of this ITIL Training:

You will understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system. We will examine the usage of the key principles and methods of continual improvement for all types of improvements

The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.

At course completion, students will understand:

  • how to use key principles and methods of communication
  • How to apply organizational change management to direction
  • How to apply organizational change management to planning and improvement
  • How to define the key principles and methods of measurement
  • How to apply the key principles and methods of reporting in direction
  • How to use the key principles and methods of planning and improvement
  • How to direct, plan and improve value streams and practices
895,00 excl. VAT
ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!

What our customers are saying

The course was great and so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Benyamin for a great course and delivering it vitally!

Genuine BV

Rue du Vautour - Gierstraat 49-51
1000 Brussels
Belgium

© 2020 Genuine Europe Ltd