What you will learn.
ITIL 4 Foundation is the entry-level qualification that gives you an overview of the ITIL 4 framework. You will learn the key concepts of IT service management, the four dimensions model and the service value system, and how ITIL guiding principles can help an organisation adopt and adapt IT service management.
At course completion, students will be able to:
- Understand the ITIL 4 framework and its evolution from ITIL v3
- Apply the four dimensions of service management
- Describe the ITIL service value system (SVS)
- Navigate the service value chain and its activities
- Apply the seven ITIL guiding principles in real scenarios
- Understand the purpose and key terms of the 15 ITIL practices
- Explain continual improvement concepts and the improvement model
- Prepare for the ITIL 4 Foundation certification examination