Trainings

ITIL 4 Specialist - 3 days

Create, Deliver & Support CDS

Understand how to plan and build a service value stream to create, deliver and support services

Key Features of this ITIL Training:

You will understand concepts and challenges across the service value system and how to use a ‘shift left’ approach. We will delve into the specifics of knowing how to plan and manage resources in the service value system.

The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.

At course completion, you will:

  • Understand the use and value of information and technology across the service value system
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use ITIL practices to contribute to a value stream for a new service
  • Know how to use a value stream to provide user support
  • Know how ITIL practices contribute to a value stream for user support
  • Know how to create, deliver and support services
  • Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
  • Understand the use and value of various concepts across the service value system
895,00 excl. VAT
ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!

What our customers are saying

The course was great and so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Benyamin for a great course and delivering it vitally!

Genuine BV

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